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Return Policy
Shipping Rates and Information
Back Order Information
Accepted Forms of Payment
Customer Privacy
Manufacturer Warranties
Website Accuracy


Global Purchasing Solutions.com System Installation Services $125/hr
Global Purchasing Solutions.com Network Engineering Services $145/hr
Global Purchasing Solutions.com Onsite Training Services $100/hr
Global Purchasing Solutions.com Depot Service Call $85/hr
Telephone and Online Tech Support
(Credit card on file before service 24hr turn around for all online replies.)


Unless noted below or in the product description, all products can be returned directly to Global Purchasing Solutions.com within 30 days from the date of invoice. Items returned must first be issued a Return Merchandise Authorization (RMA) number. RMA numbers are valid for 15 days only. Please allow 2-4 weeks to process refunds and credit your account. Our Return Policy for software is consistent with the manufacturer’s license agreement. We do not accept returns of Print heads, Bar Code Media, Software or Symbol Service Contracts. For certain items all sales are final and returns are not available, see product descriptions for information.

To receive credit, all products must 1) be returned in their original packaging, 2) include all manuals, cables, warranty cards, etc., 3) be clean, without scratches and resealed in a factory-fresh condition. All products must be returned double boxed, with no markings or writing on the original box. If a product shows signs that the entire product and packaging was removed from its original box, a refund may be denied resulting in the shipment of the product back to the customer. Freight charges are not refundable. Customer is responsible for shipping costs on returned items. If the returned item meets all the above requirements, it will be accepted and a restocking fee will be applied depending on the sale value of the returned items:

General Inventory Restocking Fees:

  • 5% of the purchase price (minimum $15) if a product(s) of equal or greater value is purchased as a replacement
  • 10% of the purchase price (minimum $35) if no replacement is purchased
  • *On orders over $2500, a restocking fee of up to 20% may be applied in certain instances

POS-X Systems Restocking Fees:

All POS-X Complete Retail and Restaurant Systems may be returned within 45 days of the date of invoice. A restocking fee will be applied to all returns on a per-unit basis. One unit is considered to be either a Main Register, a Back Office Station, or an Order Station. For all systems, the customer is responsible for shipping costs associated with sending the systems back to POS-X. Any products that are not in?Factory Fresh? or? Like New? the condition will be charged additional restocking fees based on the condition of the equipment. Condition of the equipment will be determined by POS-X.

  • Retail Systems
    – $400 Restock Fee per Unit
  • Counter Service Restaurant Systems
    – $500 Restock Fee per Unit
  • Dine-In Restaurant Systems:
    – $700 Restock Fee per Unit

Professional Services Restocking Fees:

  • All professional services, including custom programming, card printing, and label printing are non-refundable.

Refusal Fees:

  • A $25.00 refusal fee will apply to all items that are not accepted by the customer upon delivery.

Freight charges:

Freight charges for all returns are not refundable. Customer is responsible for shipping costs on returned items.

DOA Policy

If a product arrives Dead On Arrival (DOA), contact us immediately or fill out the online RMA request form. Please see manufacturer’s warranties for manufacturer DOA polices. Full refunds are only given to non-functional products. Customer is responsible for shipping costs on returned items unless noted otherwise by Global Purchasing Solutions.com.

Shipping Rates and Information

  • Shipping is calculated by product weight and zip code. Large orders may result in additional shipping charges.
  • Orders with a gross weight over 150lbs with a shipping method faster then ground may be subject to additional shipping fees. You will be contacted by representative to confirm additional fees.
  • Orders less than $25.00 will be charged a $10.00 Shipping Fee.
  • All orders with overnight shipping will include additional shipping charges. Charges will be specified in the checkout page
  • Saturday delivery not available in all areas.
  • All orders to Alaska and Hawaii will ship 2-Day Air only.
  • All orders to Alaska and Hawaii will include a minimal additional shipping charge of $20. Depending on the items, an additional shipping charge may be required. A sales representative will contact you regarding any additional charges.
  • Shipping address must be a residential or business address. We will not ship to a PO Box.

Back Order Information

Back ordered items are set to ship as soon as they become available. You will be contacted by email letting you know if any items are backordered. Back ordered items can be exchanged for an in stock item or canceled for a full refund. Please contact sales@Global Purchasing Solutions.com for additional help.


We accept the following payment methods:

Clearance, Demo, and Return Merchandise

Most demoed and returned items show very little usage with only minor scratches or blemishes. All items are fully functioning and have been tested to ensure usability. These items are sold as-is and a warranty is not guaranteed. Clearance items arriving Dead on Arrival (DOA) can be returned within 30 days. Items not DOA can not be returned.

Condition Guide
– Like New: Item is in the original packaging, no scratches and no signs of wear
– Very Good: Item may be in the original packaging, possible light scratches and signs of wear
– Good: Item has scratches and signs of wear
– Functional: Item has scratches and may have dents or other cosmetic blemishes.

*All clearance items ship ground.

*All clearance items are of single quantity unless marked otherwise in the option description.

Customer Policy

This site uses cookies to keep track of the contents of your shopping cart only. Global Purchasing Solutions.com will occasionally send special offers via email to previous customers. Customers may opt-out of email solicitation. Customer data is protected with encryption and stored in a secure data center. Global Purchasing Solutions.com does not sell, rent or disclose customer information including e-mail addresses.

Manufacturer Warranty Policies

Company Manufacturer Warranty/DOA
3M Touch Systems (MicroTouch) 5 year warranty on sensor and touch controller; 3 year warranty on monitors. DOA – 30 days.
American Power Conversion 2 year warranty.  Customer calls APC before RMA. DOA – 30 days.
APG 2-3 year warranty.  DOA – 30 days.
Axiohm 1 year warranty. DOA – 30 days from invoice date
Cherry Electrical Products 1 year warranty. DOA – 30 days.
Citizen 1-2 year warranty depending on model.  DOA – 30 days.
Cognitive 2 year warranty.  DOA – 30 days from invoice date.
Datacard 12-18 months warranty depending on model.  DOA – 30 days.
Datamax 3 year warranty on printers. Print head warranty is 1 year or 1,000,000 linear inches of printing, whichever comes first. DOA – 30 days from invoice date.
Elo TouchSystems Accutouch 2/5 years, Intelltouch – 2/5/10 year.  DOA – 30 days.
Eltron Card Printers 1 year warranty.  DOA – 30 days.
Epson America 1 year warranty. DOA – 30 days from invoice date.
HHP Input products – 180 days to 5 year warranty, depends upon model. PDT products – 90 days to one year warranty, depends upon model.  DOA – 30 days.
IBM Point of Sale IBM SureOne & 4840 – 1 year depot.  Product not working when taken out of the box the first time is returnable.  IBM 4694 & 4800 – 1 year on-site.  No return policy.  IBM 4610 & 4820 – Ask Sales Specialist for details.  No return policy.
ICVerify 1 year warranty on hardware.  DOA – 30 days.
ID Tech 1 year warranty.  DOA – 30 days.
Intermec Technologies Corp. Bar code printers, data collection terminals & access points – 1 year.  Laser & standard CCD scanners – 3 years.  Linear Imager/VISTA Scanners – 5 years.  Software – 30 days.  Print heads – 90 days.  DOA – 30 days from invoice date.
Ithaca Peripherals (Transact) 2 year warranty. DOA – 30 days.
Javelin Systems Inc. 1 year warranty.  DOA – days from invoice date.
Labels Labels are not returnable for any reason.
Loftware 90 day replacement policy from invoice date for distribution media, manuals and licenses.  Key warranty policy: non functioning keys will be replaced free of charge  for one year from the invoice date.  Beyond one year for broken, lost or stolen keys call your sales representative.
Logic Controls 1 year warranty.  DOA – 30 days.
Mag-Tek 1 year warranty on MICR, Wedge, and RS232 readers. 90 day warranty on TTL readers. DOA – No Returns.
Metrologic 24 month warranty from date of manufacture. Voyager Series – 5 years.  DOA – 30 days.
MMF Cash Drawer 2 year warranty from manufacture date.  DOA – 30 days.
NCR 7448, 7451, 7460 workstations 90 day depot.  All other workstations 90 days on-site.  7837, 7892 scanners 90 day depot.  All other scanners 90 days on-site.  PC/Servers 1 year warranty.  DOA – Call Technical Support.
Opticon 5 year warranty except laser products. Laser products have 2 year warranty. DOA – 30 days from invoice date.
Paxar Corporation All printers have a 1 year limited depot level warranty. Thermal print heads are covered by a prorated limited warranty of 6 months or one million inches of use.  Batteries and cables are covered by a prorated limited warranty of 3 months form the date of shipment.  Physical damage to batteries, cables and/or print heads are not covered by the limited warranty.  DOA – 30 days from invoice date.
Pioneer 1 year.  Call Pioneer direct for DOA information.
Preh 1 year.  DOA – 30 days.
PSC/Percon QuickScan 1000 – 24 months, QuickScan 6000 – 60 months, PowerScan – 24 months, Magellan – 12 months, IP products – 30 months, decoders – 60 months, and support on software – resolution of one incident free.  Maintenance agreements are required for resolution of additional incidences.  DOA – 30 days from invoice date.
RioScan 30 day warranty.  DOA – 30 days.
RJS 1 year warranty. DOA – 30 days from invoice date.
Sato 1 year warranty on printers, 1 year or 500,000 linear inches on print heads, whichever comes first. DOA – 30 days from invoice date.
Strandware (Teklynx) 30 days.  DOA – 30 days.
Symbol Technologies All scanners and terminals have a 1 year warranty except the following: LS1900, LS 2100, LS 4000 have a 5 year warranty; LS 9100, M2000, have a 3 year warranty; LS407x has a 2 year warranty; Datawands and serialized accessories have a 90 day warranty, unserialized accessories have 30 day warranty.  DOA – 15 days.
Teklynx 90 day warranty on software.  1 year warranty on non-functioning hardware (does no include damage by lightning or misuse.) Must contact , not Teklynx.  DOA – 30 days from invoice date.
Unitech 1 year warranty.  DOA – 30 days.
Verifone 1 year repair. 1-800-654-1684.  Call Verifone direct for DOA information.
Viewmagic 1 year warranty.  DOA – 30 days from invoice date.
Zebra Technologies 6-month warranty on print heads. 1-year warranty on printers. DOA – 30 days from invoice date.

Website Accuracy

While we make our best effort to keep the information on our site accurate, prices are subject to change without notice. In the event, a price is found to be incorrect, or a product is not accurately depicted, we will make every attempt to contact the customer to inform them of the changes. All information is believed to be accurate but is not guaranteed.